Customer service: complaints, refunds and solutions

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12 words

Preview · first 5 open

ask for a refund

просить возврат денег

syn:

request your money back

to request the return of money you paid

My friend asked for a refund when the event she had booked was cancelled.

I want to ask for a refund because the headphones stopped working on the first day.

ask to speak to the manager

просить позвать управляющего

to request a conversation with the person in charge

My dad asked to speak to the manager after the booking problem remained unresolved.

I decided to ask to speak to the manager because the assistant could not approve an exchange.

be entitled to a refund

иметь право на возврат денег

syn:

have a right to a refund

to have a legal or agreed right to get your payment back

The assistant confirmed that I was entitled to a refund under the shop's returns policy.

I checked the cancellation terms to see whether I would be entitled to a refund.

contact customer service

обращаться в службу поддержки

syn:

get in touch with customer support

to communicate with a company's support team for information or help

I need to contact customer service because my order arrived with one item missing.

My brother contacted customer service through the app to ask about a delayed delivery.

deal with a complaint

рассматривать жалобу

syn:

handle a complaint

opp:

ignore a complaint

to take action in response to a customer's expression of dissatisfaction

Staff need to listen carefully when they deal with a complaint.

The manager dealt with a complaint by checking what had happened and offering a replacement.

exchange a faulty item

explain the problem clearly

follow up on a complaint

make a complaint

provide proof of purchase

receive poor service

resolve an issue